Patient Advocate Info
If you have a concern or a compliment regarding your care, please contact the Patient Advocate.
For Henrico Doctors’ Hospital, West Creek Emergency Center, and Hanover Emergency Center, the Patient Advocate can be reached at (804) 289-4691.
For Parham Doctors’ Hospital and Retreat Doctors’ Hospital, the Patient Advocate can be reached at (804) 747-5689.
Looking to obtain a copy of your medical records?
You may request the release of your medical records by printing and completing the following form:
Medical Records Release
Records Sent to Your Home
Upon completion, mail the completed form to:
HCA Shared Services, Release of Information
7300 Beaufont Springs Drive
Richmond, VA 23225
Please allow seven to 10 days for Ciox, the firm who handles these requests to process.
If you need translation services, please contact the facility Health Information Management (HIM) Department at: (804) 289-4861.
Continuation of Care
Facility or Doctor
If you are a facility or a doctor’s office requesting records on a patient currently being treated, or you are a patient requesting records be sent to a physician for continuation of care, please fax a completed release form to (855) 226-6070. Records for continuation of care will be expedited as needed and there is no charge. To follow up on a request please call (804) 267-2539 or toll free (877) 302-7338.
To request copies of your bill or if you have a question about your bill please contact the billing office at (804) 267-3900.
For medical records questions not related to obtaining copies of records please call: (804) 289-4861.
The office is open 8:00 am through 4:30 pm, Monday-Friday. Billing Office Hours are 9:00am - 5:00pm, Monday through Friday.